Privacy Policy
Information We Collect
We may collect the following categories of information when you interact with KNOCK.
Personal Information
When you place an order, create an account, contact us, or request customer support, we may collect:
Full name
Mobile phone number
Email address
Billing and delivery address
Order details and purchase history
Information you provide when contacting our customer service team
Order and Payment Information
We collect information necessary to process and manage your purchases, including products ordered, order value, payment method, transaction status, and relevant payment confirmation details.
If you pay through a third-party payment provider, that provider may process your payment information under its own privacy policy.
We do not intend to collect or store complete payment card details, banking passwords, PINs, or one-time passwords on our website.
Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use. This may include:
IP address
Browser type and version
Device and operating system information
Pages visited and time spent on the website
Referring website or source
Website activity, diagnostic logs, and performance information
Cookies and Similar Technologies
Our website may use cookies or similar technologies to maintain shopping cart sessions, remember preferences, improve website functionality, understand website traffic, and support advertising where enabled.
You can manage cookies through your browser settings. Where required, we will seek consent before using non-essential cookies or tracking technologies.
How We Use Your Information
KNOCK may use your personal information for the following purposes:
To receive, confirm, process, and deliver your orders.
To contact you regarding order confirmation, delivery, payment, returns, exchanges, or other order-related matters.
To process custom and made-to-order merchandise.
To provide customer service and respond to questions, complaints, and requests.
To maintain customer accounts and purchase records, where applicable.
To prevent fraud, unauthorized transactions, misuse, and security incidents.
To improve our products, website, customer experience, and business operations.
To send promotional messages, offers, product announcements, and campaign updates where permitted and, where required, with your consent.
To comply with applicable legal, accounting, tax, and regulatory obligations.
To protect our rights, property, customers, and business interests.
We will not use your personal information for purposes incompatible with the purpose for which it was collected without an appropriate legal basis.
How We Share Your Information
We do not sell your personal information to third parties.
We may share relevant information with the following categories of recipients when necessary:
Delivery and Courier Services
We may share your name, phone number, delivery address, and relevant order details with courier companies or delivery personnel to deliver your purchases.
Payment Service Providers
Where applicable, payment providers may receive the information necessary to process transactions, verify payments, and prevent fraud.
Website and Technology Providers
We may use website hosting providers, e-commerce tools, security services, analytics providers, and technical support providers to operate and maintain our website.
Production and Fulfilment Partners
For customised or made-to-order merchandise, we may share the necessary product specifications with authorized production or fulfilment partners.
Legal and Regulatory Authorities
We may disclose information when required by applicable law, a valid legal process, or a competent authority, or when necessary to protect our legal rights and prevent fraud or serious harm.
Where a third party processes information on our behalf, we will take reasonable steps to ensure that the information is handled appropriately.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including completing orders, handling returns and disputes, maintaining business records, and meeting applicable legal obligations.
When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal retention requirements.
Some transaction and accounting records may need to be retained for longer periods where required by law.
Data Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These measures may include access controls, appropriate security configurations, secure communications, and restricted access to customer records.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
Your Privacy Rights
Subject to applicable law and any relevant limitations, you may have the right to:
Request information about the personal data we hold about you.
Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent for processing that relies on your consent.
Object to or request restrictions on certain processing activities where applicable.
Request a copy or transfer of your personal information where required by law.
Opt out of promotional communications.
Raise a concern or complaint about how your information is handled.
To exercise these rights, contact us using the details provided in the Contact Us section.
We may need to verify your identity before responding to certain requests. We will handle requests in accordance with applicable law and explain any lawful reason we cannot fully comply.
Marketing and Promotional Communications
We may inform customers about new arrivals, special offers, discounts, product launches, and events through email, SMS, telephone, or other communication channels where permitted.
You can opt out of promotional communications by following the unsubscribe instructions provided in the message or contacting us directly.
Please note that you may still receive essential communications relating to existing orders, deliveries, payments, security, or customer service.
Third-Party Websites and Services
Our website or social media pages may contain links to third-party websites, payment platforms, courier tracking services, or other external services.
These third parties operate independently and may have their own privacy policies and terms. KNOCK is not responsible for the privacy practices of external websites that we do not control.
We encourage you to review the applicable privacy policy before providing personal information to a third-party service.
Children's Privacy
Our website is intended for general customers and collectors. We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law.
Where parental or legal representative consent is required, we will follow the applicable requirements.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
International Data Processing
Some of our website, hosting, payment, analytics, or technology providers may process or store information outside Bangladesh.
Where personal information is transferred internationally, we will take appropriate steps to comply with applicable data protection requirements and any restrictions on cross-border transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or applicable laws.
Any revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or seek consent for material changes.
We encourage you to review this page periodically.
